top of page

Refund Policy

Last Updated: December 3rd, 2025

​​

At Mark Orr | Mobile Notary, I strive to provide accurate, reliable, and professional notary services. Your satisfaction matters, and I stand behind the quality of every notarization I perform.

​

This Refund Policy explains the circumstances under which refunds may be issued.

1. Full Refund for Notarial Errors or Omissions

You will receive a full refund if the notary makes any error or omission during the performance of a notarial act.


Examples include:

  • Incorrectly completed notarial certificate

  • Missing seal or signature

  • Incorrect date

  • Failure to adhere to California notarial requirements
     

If the error is verified, a full refund will be issued promptly, and the notarial act will be corrected at no additional charge (provided that the correction is legally permissible).

2. Refunds Not Issued for Client-Provided Issues

Refunds will not be issued if the issue arose due to:

  • Incomplete documents

  • Missing or invalid identification

  • Name discrepancies or signing-related issues

  • Client misunderstanding of legal or document requirements

  • Documents rejected for reasons unrelated to the notarial act itself
     

A notary cannot advise on legal content; therefore, the client is responsible for ensuring their documents are accurate and ready for notarization.
 

3. Cancellations & Missed Appointments

Client-initiated cancellations may be refunded according to the following:
 

  • 24+ hours notice: Full refund

  • Less than 24 hours' notice: Refund minus any travel/preparation fees already incurred

  • No-show: No refund (travel fees and time cannot be recovered)
     

If the notary must cancel due to an emergency or unavoidable circumstance, a full refund for prepaid service will be issued, or the appointment may be rescheduled at no additional charge.

4. Travel Fees

Travel fees are typically non-refundable, except when:

​

  • The notary cancels the appointment

  • The notary arrives late by more than 30 minutes without prior communication

  • A notarial error occurs that cannot be corrected
     

If travel is completed but the notarization cannot proceed due to client issues (e.g., no ID, incomplete documents), the travel fee remains non-refundable.

5. Refund Processing Time

Refunds will be issued to the original payment method and may take 3–7 business days, depending on the payment processor or your financial institution.

6. Contact for Refund Requests

If you believe you are entitled to a refund, please contact:
 

Mark Orr | Mobile Notary
Email: markorr.nps@gmail.com
Phone: (323) 448-2361
 

Please include your appointment date, the services performed, and a brief description of the issue.

bottom of page